Scoot Delivery
Your questions...
answered
General Questions
Download the app and enter your postcode. Order a range of groceries from your local store. Scoot will then deliver to you in as little as 30 minutes.
In as little as 30 minutes but some orders may take up to an hour.
When you have placed your order, payment will be taken. If for any reason the order is declined, a full refund will be made which can take up to 3 days to show in your bank account, dependant on your bank’s refund policy.
Typically, within a mile radius from the store. Scoot will show you stores that will deliver to you.
No, we only offer a delivery service.
Stores will always aim to provide all the goods you have ordered. If any item is not available the store will contact you via the chat function to offer a replacement item. If the product is cheaper, you will be refunded the difference. If the item is more expensive the additional charge will only be applied once the substitution has been confirmed by you.
Unfortunately, phone orders are not accepted.
Signing up and using the App
Once you have opened the app you will be asked to register your details or continue as a guest. If you choose to register, you will be prompted to add your details, password and marketing preferences. Once this is done registration is complete.
iOS and Android.
No, the only way to order is through the app via a smartphone or tablet.
In the ‘my details’ section of the app. You will receive a confirmation email.
It will be likely that no store local to you is working with Scoot. We are continually growing so hopefully you will see Scoot in your area soon.
Ordering and Delivery
A minimum order value may apply. When you leave the basket to checkout any additional fees will be clearly shown before checkout.
No, unfortunately this is not currently possible.
On the app you will receive a notification that the driver is on their way.
Payments and Fees
We accept Mastercard and Visa credit and debit cards, Apple and Google Pay, and cash. Amex is not currently accepted.
You can do this through your account. Go to "More", "My Cards", and then add or remove payment methods from this screen.
In most instances there will be a delivery charge for the service. Check details when placing your order, as this may vary by your location to the store.
As part of the transaction, you may be charged a small service fee for the use of the service. If a service charge is applied there will be no partial refunds for the service charge if some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety, the service charge will be refunded.
No, this is purely optional.
Customer Service
Contact the store that you ordered from. Details are on the app.
Contact the store that you ordered from.
Contact the store that you ordered from.
Account Management
Go to account settings in the app.
There is no password for the app, you will have the option to enter an optional pin. If this is forgotten you will need to reinstall the app and it will recognise your device and allow login.
Go to account settings and you can delete your account from here.
Age Verification
Yes, all users of the Scoot app need to be 18 or over to create an account.
Yes, for any orders that are placed that have items that are age restricted, you will need to prove your age. The driver will request ID on delivery to ensure the person ordering the items is over 18. If the person receiving the order is not 18, any age restricted items will be removed and a refund processed by the store.
Miscellaneous
You can add notes and instructions to all your orders.
An additional fee may be applied by the store for any deliveries over 2 miles.
All allergens are shown in the product description, if ingredients are not shown please contact your local Scoot retailer for more information about the product.