When you have placed your order, payment will be taken. If for any reason the order is declined, a full refund will be made which can take up to 3 days to show in your bank account, dependant on your bank’s refund policy.​

Unfortunately, phone orders are not accepted.​

Stores will always aim to provide all the goods you have ordered. If any item is not available the store will contact you via the chat function to offer a replacement item. If the product is cheaper, you will be refunded the difference. If the item is more expensive the additional charge will only be applied once the substitution has been confirmed by you.

No, we only offer a delivery service​.

Typically, within a mile radius from the store. Scoot will show you stores that will deliver to you.​

In as little as 30 minutes but some orders may take up to an hour.

Download the app and enter your postcode. Order a range of groceries from your local store. Scoot will then deliver to you in as little as 30 minutes.​